You must contact us within 14 calendar days after you receive your item(s) with any concerns about your order. If an item is damaged, please email us a photograph of the damage. You may be directed to file a claim through the postal service if the damage was the result of mishandling by the postal system.
Due to the delivery service’s responsibility of getting items to you, we cannot take responsibility for any lost, damaged, or delayed pieces by their fault. We cannot refund these pieces until the items are returned back to our address. In some cases we cannot resend replacements because these are original handmade works of art, and cannot be duplicated. We only send a similar replacement in the event we agree to do this. All returns are shipped at the expense of the buyer.
If you are unhappy and wish to receive a REFUND please message us and we will do our best to rectify the situation. This does NOT include a change of mind or shopping mistakes. We are small and cannot refund for your error. Please take your time to look at all photographs, measurements before you purchase.
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